36 biggest BPO firms in Philippines

Posted at 01/01/2014 3:43 PM | Updated as of 01/02/2014 6:34 PM

MANILA, Philippines - The country's business process outsourcing (BPO) industry is expected to create around 124,000 new full-time jobs this year.

"Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years," Pasig City Rep. Roman Romulo said in a statement.

Romulo said big BPO firms are expected to drive the creation of new jobs in the country.

"As they draw in more business, the super BPO firms can quickly scale up their activities here and hire extra staff, while reducing cost per unit of output owing to greater operational efficiency," he said.

At the same time, Romulo revealed the list of the country's 36 biggest BPO firms, based on 2012 revenues.

1. Accenture Inc. (P28.104 billion in revenues);
2. Convergys Philippines Services Corp. (P17.281 billion);
3. JPMorgan Chase Bank N.A-Philippine Global Service Center (P10.805 billion);
4. 24/7 Customer Philippines Inc. (P7.711 billion);
5. Telephilippines Inc. (P7.241 billion);
6. TeleTech Offshore Investments B.V. (P6.978 billion);
7. Sutherland Global Services Philippines Inc. (P6.805 billion);
8. Stream International Global Services Philippines Inc. (P6.738 billion);
9. Sitel Philippines Corp. (P6.364 billion);
10. Deutsche Knowledge Services Pte. Ltd. (P5.754 billion);
11. Sykes Asia Inc. (P5.617 billion);
12. IBM Daksh Business Process Services Philippines Inc. (P5.516 billion);
13. Aegis PeopleSupport Inc. (P5.445 billion);
14. TeleTech Customer Care Management Philippines Inc. (P5.402 billion);
15. IBM Business Services Inc. (P5.211 billion);
16. Telus International Philippines Inc. (P4.962 billion);
17. Shell Shared Services (Asia) B.V. (P4.821 billion);
18. HSBC Electronic Data Processing (Philippines) Inc. (P4.700 billion);
19. ePLDT Inc. (P4.147 billion);
20. SPi CRM Inc. (P3.501 billion);
21. ACS of the Philippines Inc. (P3.492 billion);
22. VXI Global Holdings B.V. (P3.266 billion);
23. Emerson Electric (Asia) Ltd. (P3.230 billion);
24. StarTek International Ltd. (P3.094 billion);
25. IBM Solutions Delivery Inc. (P3.019 billion);
26. Sykes Marketing Services Inc. (P2.760 billion);
27. SPi Technologies Inc. (P2.626 billion);
28. Genpact Services LLC (P2.552 billion);
29. Macquarie Offshore Services Pty. Ltd. (P2.522 billion);
30. Thomson Reuters Corp. Pte. Ltd. (P2.265 billion);
31. AIG Shared Services Corp. Philippines (P2.357 billion);
32. Hinduja Global Solutions Ltd. (P2.194 billion);
33. Lexmark Research and Development Corp. (P1.956 billion);
34. ANZ Global Services and Operations (Manila) Inc. (P1.869 billion);
35. Maersk Global Service Centers (Philippines) Ltd. (P1.859 billion); and
36. Manulife Data Services Inc. (P1.745 billion).

Romulo noted these 36 firms posted a combined revenue of P192 billion in 2012.

BPO giants such as Accenture and Convergys currently have more than 35,000 employees each in the Philippines.