Globe makes it easier to report spam texters

Posted at 01/24/14 6:00 PM

MANILA, Philippines - Tired of getting spam messages on your phone?

Globe Telecom on Friday said it launched a campaign to reduce, if not eliminate, unsolicited promotional materials sent through short messaging service (SMS) or text messages.

Yoly Crisanto, Globe Head of Corporate Communications, said Globe established several channels through which subscribers can report text spams.

Subscribers may report text spam via the Globe website through Talk2Globe Chat; send a message through Globe Contact Form and by tweeting @Talk2GLOBE on Twitter.

Globe subscribers can put in the number, the exact message, and the time and date the text spam was received.

Crisanto said phone numbers reported to be the source of these spam messages will first be given warnings. But if they are found to be persistent sources of text spams, they will be deactivated from the service.
Globe also urged subscribers to be careful in giving out personal information including mobile phone numbers.

"Anyone who has access to numbers can create a database. Collection of numbers can come from registration to events and websites, prepaid loading from sari-sari stores, to text validation of mobile apps, and more. Major sources can be mobile marketing companies, app and web developers, load merchants, private and public establishments as well as through mobile generator programs,” she said.
Globe Telecom also denied a report that alleged telcos sell customer numbers to database marketing companies.

"Our valued subscribers can rest assured that we treat customer numbers with utmost confidentiality in line with the company’s security policy... We are aware and take note that spam text messages continue to cause inconvenience to many of our subscribers We want to assure our customers that we are committed in our drive against text spams," Crisanto said.

The National Telecommunications Commission had previously issued a memorandum circular prohibiting any unauthorized broadcast messaging services. Any individual or business entity who wants to send broadcast messages has to register first with the NTC for authorization. Legitimate text blasts approved by the regulating agency are properly identified and do not carry 11-digit numbers.

Here are ways iPhone and Android smartphone users can also block spam messages:

For iPhone users:

For Android smartphone users: