Despite the ongoing financial crisis that is seen to affect the country’s business process outsourcing industry, Convergys Corp. still plans to open four additional contact centers.

Marife Zamora, Convergys vice president and country manager, said the company will open four more centers in the coming months to support demand.

The company recently opened its newest integrated contact center and unique recruitment facility located in Cebu. The new state-of-the-art contact center—encompassing over 50,000 square feet—has the ability to hold approximately 1,000 employees and features a new, built-in recruitment center.

The positioning of a recruitment center as an integral part of the contact center building is a unique idea that ensures that Convergys is accessible and convenient for interested applicants since it is located close to the Cebu Business Park and local colleges and universities in Metro Cebu.

Now that the facility is fully operational, the Philippines is home to 10 Convergys integrated contact centers employing over 15,000 people.

“Convergys’s new Cebu Asiatown i3 facility is a wonderful addition to our physical plant as it will allow us to continue to tap into the large talent pool here in the Philippines,” said Zamora.

“Our US clients continue to request the Philippines to support their business needs, and the opening of this new contact center is a testament to the hard work and dedication of our employees.  I look forward to the opening of Convergys’s four additional contact centers in the coming months to support that demand.”

Within five years, Convergys has established 10 contact centers in the Philippines—six located in Metro Manila, three in Cebu City and one in Bacolod City.  These facilities include the new sites Convergys announced in May of 2008 to be added throughout the country.  The new sites announced included Cebu Asiatown i3, University of the Philippines’ Science Park , Nuvali, San Lazaro and Glorietta.

Convergys’s contact centers in the Philippines provide both relationship management and advanced technical help desk services to a variety of clients via traditional voice calling, e-mail and Web chat, as well as “back office” application and document processing.  All Convergys facilities are closely integrated into a “global assurance network.”  This gives Convergys control of its end-to-end operations and processes and assures high redundancy and flexibility for clients.