NTC to Smart, Globe: Meet standards or face penalties

Posted at 02/26/2013 9:01 PM | Updated as of 02/27/2013 9:45 AM

MANILA, Philippines - The National Telecommunications Commission on Tuesday reminded telcos that they would not be allowed to accept new subscribers if they fail the regulator's standards for quality service.

In separate letters to Smart Communications Inc. and Globe Telecom Inc., NTC reminded both firms that the results of the year's first Quality of Service Benchmarking Tests will be out by April.

"After giving you ample time and the opportunity to undertake all necessary steps to repair and upgrade your facilities and networks, the Commission expects your compliance to the Quality of Service standards," the NTC said in the letters.

"If the Commission finds that the reasons are not meritorious, the CMTS (cellular mobile telephone service) operator may be directed to cease from accepting new customers or subscribers are fully complied with," the regulator stressed.

In the latest tests done by the NTC which was done in the fourth quarter of last year, the two telcos passed on all points: blocked call rate, dropped call rate, call set-up time, and signal quality and level.

Smart Communications and Globe Telecom, in separate statements, responded that they have put in place improvements to meet the regulator's standards for the quality of service being given to subscribers.

"Our test results have been steadily improving. Our 4Q test results were strong, we have consistently beat the competition 5-0, in all 5 criteria," Ramon Isberto, head of public affairs at Smart Communications, said in a text message.

"We are confident that we will continue to meet if not supass the standards set by the NTC," he continued.

For its part, Globe Telecom said in an e-mail: "The network performance of Globe Telecom has consistently showed improvements quarter on quarter in 2012 at the time when our network modernization began. To date, we are nearing 90% completion of the first phase of our modernization drive where most of our network equipment have been changed with modern technologies."

"At the succeeding phases of the modernization, we will continue to optimize the network to ensure more enhanced coverage and consistent high grade performance. We continue to work with the NTC and keep them updated of the status of our modernization drive," Globe Telecom added.