MANILA, Philippines – There were no complaints on non-payment of 13th-month pay in January raised to the Department of Labor and Employment (DOLE), Labor Sec. Rosalinda Dimapilis-Baldoz said.
Baldoz said its DOLE Call Center reported that it registered zero complaints on the matter in January 2014, an improvement compared to the 15 complaints the DOLE Call Center received in January 2013.
Baldoz believes this is indicative of companies’ awareness and compliance with the 13th-month pay law.
"Director Nicon Fameronag of the Labor Communications Office reported this development. The zero complaint on the non-payment of the 13th-month pay could mean that companies are now more aware of their obligation and are complying faithfully with the 13th-month pay law," she said.
According to Fameronag, the number of inquiries on how and when the 13th-month pay also went down from 1,073 queries in January 2013 to 284 queries in January this year.
Most of the queries the DOLE Call Center received for January 2014 pertain to social protection and welfare issues, including services to safeguard fair and just terms and conditions of employment.
Others were about holiday pay rules for January 1 and 31, which were declared non-working holidays.
The Call Center also received calls on employment facilitation; Kasambahay Law; Alien Employment Permit; working child permit; employment for persons with disabilities; and other DOLE programs and services.
The DOLE Call Center registered 6,068 callers, or an average of 200 callers a day in January, the agency said.