Globe files complaint vs another text spammer

Posted at 05/28/14 11:53 AM

MANILA, Philippines - Globe Telecom filed another complaint with the National Telecommunications Commission (NTC) against a company involved in sending text spam to its subscribers.

In a statement, Globe said it filed the complaint against Center for Global Best Practices (CGBP), which offers various training and seminar courses.

This is the second complaint filed by Globe against a text spammer. The first case was against Caritas Health Shield, Inc., a health insurance provider.

Globe said more complaints will be filed against such companies that use text spamming as a marketing tool.

In the case of CGBP, Globe asked the NTC to impose fines and penalties on the said company for sending text spam to subscribers.

Globe also asked the NTC to permanently prevent CGBP, its agents and employees from sending spam texts to customers. Pending the resolution of a case, Globe also sought a cease and desist order against CGBP.

"The complaint we filed against CGBP should serve as a warning to other companies whose agents send irritating spam messages to our customers. Globe Telecom will not tolerate the use of our network for activities that serve as a nuisance to our subscribers especially if they are unsolicited and unwanted,” Globe General Counsel Froilan Castelo said.

Here are some samples of spam messages from CGBP:

"Help your children ace all exams, excel in school and top the class! Have them attend with you a 5-session ‘Super Memory Program for High School’ (starting May 10) and ‘Super Memory Program for College’ (starting May 9) at The Bellevue Hotel, Alabang. Featuring lecturer coach and Double Gold Medalist Robert Racasa who has made Philippines rank #1 in Asia in super memory competitions and has produced 3 international Filipino Grandmasters in Super Memory Championships. For details, call Center for Global Best Practices MLA (02) 5568968/69; CEBU (032) 512-3106/07; BAGUIO (074) 423-5148."

"ATTN Business & Govt Officials: Learn the best practices on how to link budgeting to procurement! Or lobby for business deals in the planning stage. Attend ‘Business & Public Officials’ Guide to Planning & Budgeting for LGUS’ on Thursday & Friday, May 22 & 23, 2014 at Edsa Shangri-La Hotel, Mandaluyong City. For details, call Center for Global Best Practices MLA (02) 5568968/69; CEBU (032) 512-3106/07; BAGUIO (074) 423-5148."

Castelo said many Globe customers have filed complaints against CGBP's text spam, prompting telco to file the case with the NTC.

Subscribers can report text spam via the Globe website through Talk2Globe Chat send a message through Globe Contact Form and by tweeting @Talk2GLOBE on Twitter. Subscribers can put in the number, the exact message, and the time and date the text spam was received.

Numbers that are reported to be source of text spams are first sent warnings and those that are persistent source of text spams are deactivated from the service.