Globe blames Sun system glitch for interconnection problems

Posted at 08/09/2012 5:37 PM | Updated as of 08/09/2012 5:37 PM

MANILA, Philippines - Globe Telecom, the second largest telecommunications company in the country, said its subscribers are having difficulty connecting to subscribers of rival Sun Cellular due to a glitch in the latter's system.

In a statement, the company said Globe and TM subscribers may have been encountering problems making and receiving voice calls, as well as sending and receiving text messages from Sun subscribers.

"Initial investigation shows a glitch in the interconnection facility of the Cellular Mobile Telephone System of Sun Cellular. Globe and Sun engineers working to restore the Sun-Globe interconnect to its normal level," Globe said, in a statement. 

Globe, owned by Ayala Corp. and Singapore Telecommunications Ltd., is re-routing voice call traffic with Sun Cellular to an alternate facility to help connect calls to and from Sun subscribers.

"We ask for your patience as we work with Sun Cellular to expedite full service restoration," the company said.

Sun Cellular is operated by Digitel Telecommunications Philippines Inc., which was acquired by Philippine Long Distance Telephone Co. last year.

PLDT also owns Smart Communications, the country's biggest mobile phone company. Smart and Talk 'N Txt have around 50 million subscribers, while Sun Cellular has around 15 million subscribers.

Globe, on the other hand, had 31.7 million subscribers as of end June.