Jollibee says all branches in Metro Manila will be open by Sunday

Posted at 08/15/14 3:35 PM

MANILA, Philippines - ChickenJoy, Jolly Spaghetti and Yumburger will be back on the menu in all Jollibee outlets in Metro Manila by Sunday, the fast food giant said on Friday.

In a statement, Jollibee Foods Corp. (JFC) said all Metro Manila branches will be open again by Sunday (August 17).

Jollibee said its three most popular and best-selling items Chickenjoy, Jolly Spaghetti and Yumburger will be 100 percent available, although some branches will still operate on a limited menu.

This after 72 Jollibee stores were temporarily closed, while other stores have been operating on a limited menu since the start of August.

The company said it had encountered problems during an upgrade of its IT system, which led in a slowdown in the delivery of Jollibee products from its centralized commissary in Laguna to the stores.

As a result, many Jollibee branches in Metro Manila were unable to serve popular items such as ChickenJoy and Yumburger. The unavailability of ChickenJoy and other products prompted netizens to create a hashtag #ChickenSad.

Jollibee vice president for Metro North Operations Jojo Subido said contingency measures are being implemented to augment its short-term delivery capability from the Laguna commissary to the affected stores.

"Our team has been working around the clock to catch up and put to speed our commissary’s delivery schedule to enable all our stores to open by this weekend," Subido said.

Despite the temporary store closures, Jollibee said it continues to pay the salaries of all affected store employees, including managers and crew, even during the days when the stores were shut.

Jollibee once again maintained the company has sufficient food supply and raw materials, including chicken, in its centralized commissary in Laguna.

Subido also clarified the company does not import chicken or any meat products from China.

"We would like to set the record straight that we do not import chicken or other meat products from China. Our chicken requirements are currently sourced from our accredited suppliers such as San Miguel Foods Corporation, Foster Foods Inc., and GAMA Foods Corporation who have all passed our strict quality standards," Subido said.

“We would like to once again extend our sincerest apologies to our customers and thank them for bearing with us during these challenging times. Rest assured that we are doing our best to offer a complete menu line-up in all our stores within this month," Subido said.