MANILA - The corporate arm of mobile phone giant Globe Telecom Inc. has launched the country's first virtual trunkline service for corporations and small and medium enterprises (SME).
According to Globe's official website, ONECall is a mobile office phone system that "synergizes the functionality and sophistication of a PBX phone system with the reach and flexibility of mobile phones." A PBX (Private Branch Exchange) is the telephone network used within a company.
Upon subscription to the service, the company will get a ONECall landline office number that connects employees' mobile phones to a web-based switchboard.
Customers who call the ONECall number will either be directed to a receptionist or a customized recorded voice message. Calls can then be transferred either to employees' mobile phones or to call groups that the company has set up.
"Companies could dramatically boost customer service and their operations by routing incoming calls to the mobile phones of their employees or other intended recipients with ONECall. Now client needs can be attended to immediately, which makes client servicing more efficient," Globe Business Head Gil Genio said in a statement.
Aside from improving customer service, Globe Business Corporate and SME Segments Head Manny Aligada said ONECall can provide savings for the company as the new service does not charge any hardware, software, cabling, maintenance, or installation fees.