Globe tests filtering system vs spam, scam messages

Posted at 08/23/2014 9:33 AM | Updated as of 08/25/2014 12:19 PM

MANILA, Philippines - Globe Telecom said it is testing an automated filtering mechanism that would prevent its customers from receiving annoying text spam and scam messages.

In a statement, Globe said it has installed in its network an automated filtering mechanism, which is now preventing spam and scam messages from being sent to some postpaid customers.

Joel Agustin, Globe Senior Vice President and Head of Service Management Division, Network Technical Group, said

So far, more than 10,000 spam and scam messages have been blocked from the Globe network, said

“We have just taken to the next level our campaign against annoying text spam and scam messages. We hope to include more and more postpaid customers in the filtering system in the coming days. Rest assured that our technical team will continue to design and develop mechanisms that will rid the network of such irritating messages for a more wonderful customer experience,” Agustin said.

Agustin said mobile numbers that are identified to be a perennial source of spam and scam messages will be temporarily disconnected from voice, SMS and data services.

He said these numbers will get service restored if the user contests the move and show proof they are not text spammers.

Globe has stepped up its efforts against unsolicited promotional materials sent as SMS messages.

As of April, Globe said it barred from its network more than 1,000 mobile numbers, 33 percent up from the whole of 2013.

Globe subscribers can report text spam and scams on http://www.globe.com.ph/stopspam.