Quake forces Cebu call centers to shut down temporarily
MANILA, Philippines - Call centers in Cebu have temporarily stopped operations to ensure the safety of thousands of employees after Tuesday's earthquake.
"Several buildings have been safely evacuated immediately after the earthquake and are undergoing structural assessments for safety by the building owners and their engineers. Re-entry into the buildings will only commence once the buildings have been cleared that they are safe," Contact Center Association of the Philippines (CCAP) president Benedict Hernandez said.
Cebu is considered one of the key hubs of the country's BPO industry, with BPO offices mainly in Cebu Business and IT Park. Cebu City ranks 8th in Tholon's outsource contact center destinations in the world.
"CCAP member-companies have business continuity plans that we follow for such events. This includes ensuring their employees are guided to ensure their safety and welfare... We pray and hope that our kababayans in Cebu are safe and kept from harm," Hernandez added.
CCAP is the umbrella organization of nearly 100 contact centers in the country which currently employ more than 500,000 contact professionals.