CAB monitors passengers' rights amid flight cancellations
MANILA – The Civil Aeronautics Board (CAB) said it is checking if rights of passengers were violated after several flights were cancelled due to the radar system repair at the Ninoy Aquino International Airport (NAIA) on Wednesday.
CAB said monitoring and passenger assistance activities were intensified at NAIA’s four terminals in the past two days to assist passengers who were not aware of the cancellations.
Airlines are required to inform the passengers of any cancellation at the soonest possible time, under the Airline Passengers Bill of Rights (APBR).
However, some passengers still trooped to NAIA thinking their flights were not affected.
Some passengers stayed overnight at the NAIA terminals 3 and 4, and some coming from the provinces did not make it on time for their international flights.
The passengers also complained that the airline companies were not accommodating them properly.
CAB said affected passengers can have their tickets refunded or rebooked, and those who were already at the airport at the time of the cancellation should have been given the amenities provided under the regulation.
“Said rights are available to the passengers even if the flight cancellation was beyond the control of the airlines,” CAB said in a statement.
Normal operations resumed at the NAIA on Thursday morning after Japanese technicians completed the maintenance work at around 6 a.m.
The repair of the radar system aims to improve air traffic control.