BPOs likely to outsource their staff training: exec
abs-cbnNEWS.com | 11/11/2008 1:41 PM
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ExcelAsia president Rita Trillo-Ugarte said that with the emergence of outsourcing as a solution for multinational companies (MNC), the country is presented with plenty of opportunities.
"Even if global companies downsized their workforce as a cost-cutting solution, there will still be plenty of work left to be done. This is where the Philippines becomes a strategic location for new outsourcing opportunities. Companies who used to outsource call centers only will now consider outsourcing their back offices too," she said.
Trillo-Ugarte said that by outsourcing recruitment and training processes, MNCs get more cost and effort savings which can be used on expanding their respective businesses. With outsourcing, she added that clients can get skilled agents who are specifically developed for their needs.
"Outsourcing training facilities to a third-party specialist is becoming more valuable among our BPO clients. Companies that conduct their own recruitment and training need big facilities and additional human resource (HR) professionals," she said.
Even with the global financial crisis, the business process outsourcing (BPO) industry remains confident that it can meet its 2008 growth target of 40 percent, generating revenue of up to $7 billion.
ExcelAsia, one of the country's leading HR solutions companies, has 35 BPO clients served through recruitment, training, executive search, and HR and business development consultancy. It has increased business partnerships despite the global financial crisis, with new BPO clients requesting for 500 monthly endorsements.
