Globe to protect prepaid subscribers vs 'load' theft

Posted at 01/15/14 11:27 AM

MANILA, Philippines - Globe Telecom has launched "load" notification services that will provide its prepaid subscribers with real-time updates of their load balance and usage.

The move is aimed at protecting prepaid subscribers who are worried about the possibility of "load" theft and unknown "load" deductions.

Globe Prepaid is introducing the country's first free and automatic load notification service -- the Globe Prepaid Load Watch.

Through Globe Prepaid Load Watch, prepaid subscribers automatically receive alerts on their mobile phones when their load reaches P5 or less or when they have insufficient balance to make calls or send a text message. Subscribers may also know about their remaining load amount, expiry date as well as reloading time.

"In the spirit of a worry-free experience, we have strengthened our roster of prepaid load notification services to allow subscribers to enjoy our prepaid promos and offers. We understand that one of the major concerns among prepaid subscribers is the unknown deductions from their prepaid load, or the alleged nakaw-load, thus our load notification services aim to help them stay updated on their load balance and usage," said Issa Cabreira, Vice President for Globe Prepaid Business.

Globe prepaid subscribers can also use the innovative self-service menu *143# to access their load balance, check the status of promo registration and avail of downloads, promos and other services for free without keywords or access codes. Subscribers may inquire about their remaining balance by dialing *143#, and then select balance inquiry.

Prepaid subscribers who receive push text messages that eat up prepaid load will now be allowed to discontinue receiving value-added services (VAS) such as games, ringtones, wallpapers, apps, among other multimedia content. Subscribers may opt-out from these services by listing down the access codes received, texting CHECK to the access codes to verify if subscriber has any registrations and texting STOP to the access code to opt-out.