DFA to set up 'passport help desk'

Posted at 04/01/14 10:32 AM

MANILA – The Department of Foreign Affairs (DFA) will set up a Help Desk at its Office of Consular Affairs in Aseana City to assist applicants who may have concerns and other issues about their documents during the duration of the temporary passport issuance scheme.

"Those with urgent travel needs due to emergency reasons (medical emergencies, death in the family, work) would be required to present documentary proof (valid employment contract processed by Philippine Overseas Employment Administration or Philippine Overseas Labor Office, medical certificate, death certificate) in order for DFA personnel to effectively assist them and address their concerns with urgency," the DFA said.

The temporary passport issuance scheme begins today, April 1, up until April 14. This will allow DFA to conduct technical maintenance of the e-Passport System.

"The Department of Foreign Affairs assures the public that this temporary passport issuing scheme is geared towards the provision of better service for all Filipinos, wherever they are," the DFA added.

Those with queries may call the following hotlines: 651-9430 and 836-7747.