Cebu Pacific offers online check-in

Posted at 10/21/10 9:02 AM

MANILA, Philippines - Air travelers leaving for foreign destinations can now spend between one and three minutes only, instead of the usual seven minutes, at the check-in counters if they take advantage of Cebu Pacific’s “Web check-in services” starting Oct 21.

Cebu Pacific, the airline that pioneered low fare air travel, e-ticketing and seat promos, is also the first Philippine carrier to offer Web check-in services to guests. It allows passengers to check-in for their flight via the Internet, select seats and print boarding passes.

Regular check-in passengers usually spend from 5 to 7 minutes lining up at the airport check-in counters, especially if they have luggage that needs to be checked in.

“This plan is very beneficial for guests who want more control and convenience when traveling. Today we start Phase 1 of our Web check-in services, which is only for international flights from Manila,” said Candice Iyog, vice president for marketing and distribution.

She said Phase II will include domestic flights from Manila and is scheduled to be launched in the last quarter.

After retrieving and reviewing their booking, travelers can select and pay for their seats, if they have not made an online seat selection upon their booking, said Iyog.

Passengers will pay an extra P200 for previously blocked premium seats on first row and exit rows, while everything else would cost P100.

“After answering security questions, they can then print their boarding passes,” Iyog added.

At the Ninoy Aquino International Airport Terminal 3, there are two especially designated Web check-in counters to verify travel documents and serve as check-in luggage drop points.

The Web check-in service is available from 48 hours to four hours before a flight. It is available only for bookings made through such channels as: “CEB’s reservation hotlines and websites.”

This service will not be available to guests needing special assistance like groups of 10 or more, expectant mothers, unaccompanied minors and guests with infants, among others.

“Our main priority will always be our passengers’ safety,” Iyog said.

To check in via the Web, guest will have to access www.cebupacificair.com and click on the “Manage Booking” icon.