Another special child's mom to sue Cebu Pacific
MANILA, Philippines - Another mother is readying charges against the Gokongwei-led airline Cebu Pacific for trying to force her and her special child off a Manila-bound flight last December 23.
Stella Santos told ABS-CBN's Umagang Kay Ganda that she and her son Harvy, who has Down syndrome, was in the same Cebu Pacific flight with Marites Alcantara and her son, John Arvin, a special child with Global Developmental Delay.
Santos said she was also approached and asked by a Chinese-looking flight crew to get off the plane. She said the crew did not fully explain why they were being asked to board another flight back to Manila.
"I refused to agree with them. I said 'If you will push through with this, I will sue you. This is our right,'" she said, breaking down into tears as she recalled the humiliating experience.
Santos said that she later found out that they were being asked to get off the plane because of the presence of another special child.
She said that she was told by other passengers that according to the plane's crew, it was against the airline's policy to have 2 "mentally-ill" passengers in the same flight.
Alcantara, in a news item aired over ABS-CBN's TV Patrol World on Wednesday night, said that the purser and cabin crew of the Cebu Pacific plane kept repeating that her son is banned from the plane because he was mentally-ill.
"They have a manual daw. Bawal daw sumakay ang mga mentally ill...pilit nila kaming pinapababa na para kaming kriminal na kulang na lang ay hatakin palabas ng eroplano 'yong anak ko (They said they have a company manual, which states that mentally ill people are not allowed inside the plane...they pressured us to get out of the plane as if we were criminals.)," she told ABS-CBN News.
Alcantara, however, said that her son's condition called Global Developmental Delay, is not considered as a mental illness.
"Kahit sinong psychiatrist ang tanungin mo, walang mali sa anak ko. Hindi siya considered mentally ill...lumuluha na lang siya when they humiliated us. Ang sakit-sakit na nanay ka tapos pinoprotektahan mo anak mo, pero may gumaganyan sa kanya (You can ask any psychiatrist and they would all say that nothing is wrong with my child. He is not considered mentally ill. He was crying when they humiliated us. It really hurts for a mom when people treat her child like that)," she explained.
The airline has issued a written public apology for the incident. It said the incident was "a result of the cabin crew's misinterpretation of government regulations designed to assure the safety of passengers."
"Cebu Pacific has no policy that discriminates against persons with special needs," Cebu Pacific added.
Four round-trip tickets
Santos said that after news about the incident broke out, she received a call from the Cebu Pacific management. She said the airline apologized repeatedly and even offered her 4 free round-trip tickets.
"Salamat po sa offer pero ang kahihiyan namin, iyong nasaktan ang anak ko sa ginawa nila. (Thank you for the offer, but with the humiliation my son experienced)," she said, adding that free roundtrip ticket would not be able to convince them to forget the humiliating experience.
Santos said she had already talked with her lawyers and they are already preparing charges against the flight's crew and the airline.
Alcantara's lawyer, Salvador Panelo, had also said that they will file charges against the airline and its crew for violating Republic Act 7610.
"Bawal ang ginawa nila according to Republic Act 7610. Protected di lamang ang special children kundi children mismo sa batas na iyon. (What they did was not allowed, according to Republic Act 7610. That law not only protects special children, but all kids as well)," said Panelo.
cebu paicfic
That should read: WWA - world's worst airline (and proud of it!)
Cebu Pacific special children
Life is too short - give Cebu Pacific a wide berth. They're not worth the stress. Their internet address should begin - 'WWA' - world's world's airline (and proud of it!). But I hope they don't go out of business as their existence keeps PAL on its toes.
cebu pacific
marami nang reklamo sa cebu pacific, bakit hindi imbestigahan nang DOTC or cancelled thier franchise, sobra na yan, wala bang magagawa ang goberno sa mga kapalpakan nang cebu pacific, i myself i did experience of thier crew attendant and counter attendant of thier unprofessional behaviour. Kung mayroon mang HR ang cebu pacific,e trained nyo ang mabuti ang personnel ninyo because they represent your company sila yong frontline nang companya ninyo, or yong HR ng cebu pacific wala ring alam.....it's about time to act on these problem with the airline industry...panawagan sa mga congressman and senators mag trabaho naman kayo...
my terrible experience!
I was sitting in the plane of the Cebu Pacific Air. The cabin crew noticed that i am a disabled person, even with my medical certificate. One male of the crew wrote to me "..load off...". I was told to get off the plane last May 2, 2008! I emailed it for my Refund but it didn't reply back!
lack of seminars among the crew
it has to be noted that whenever a policy is being in place, it has to be sure that all the staff knows and understands the rule. it is not an excuse that the crew does not understand or misinterpreted the policy. I support you Mrs. Santos and Alcantara. Wish you all the best in this case