MMDA launches website vs erring enforcers

Posted at 09/18/12 2:58 PM

MANILA, Philippines – In an effort to clear Metro Manila's roads of corrupt traffic enforcers, the Metropolitan Manila Development Authority (MMDA) launched a website where motorists can file complaints.

Dubbed as "Metro Solusyon", the MMDA's new website offers motorists a hassle-free solution in filing complaints against abusive traffic enforcers.

"MMDA's mission through this website is to help eradicate corruption in the streets of Metro Manila by encouraging & strengthening citizen participation," the MMDA said.

The MMDA said the website will only take reports involving the agency's officials and personnel. Furthermore, a complainant must also furnish the following information:

  • Full name of the person being complained about
  • A narration of relevant and material facts which show the act or omission allegedly committed
  • Photos or videos

"The MMDA cannot proceed with any action or investigation based on incomplete reports or unsubstantiated testimonies. The Constitution contains provisions concerning every individual's right to due process, and hence, a complete report is necessary to ensure that the report is given its due course," the agency said.

Complainants are also reminded to supply their full names and addresses. The MMDA said this is in accordance with the Civil Service Commission Rule XIV, Section 3, which states that "no action shall be taken on anonymous complaints unless there is obvious truth or merit to the allegations set forth in the complaint."

The case can only take its legal course once the required information have been supplied, the MMDA said. The agency also warned the public against posting false information.

The MMDA said while Metro Solusyon focuses on erring personnel, the website can also be used in putting those who do good under the spotlight.

"Help us motivate/inspire the men and women behind the MMDA by reporting encounters with honest, praiseworthy MMDA employees for government employees to emulate," the agency said.